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FAQs

Shipping

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.


Click on the tracking number link or enter the tracking number into our tracking page.


Tracking information may not be immediately available after your order is placed. It can take up to 12 hours for the number to become active in our system. If you don't see any updates right away, please be patient and check back later.

Free shipping on orders over €40 to the Netherlands.

CountryShipping CostsFree Shipping From:
Netherlands€4.49€40,-
Belgium€4.95€50,-
Germany€6.95€60,-
France€6.95€60,-
Austria€7.95€100,-
Italy€8.95€100,-
Spain€9.95€100,-
United Kingdom€9.95€100,-
World Wide Shipping€29.95-


The exact shipping rate will be automatically calculated at checkout based on the delivery address.

Orders placed before 8:00 PM on weekdays will be delivered the next day in the Netherlands and Belgium. 

For orders outside the Netherlands and Belgium: placed before 8:00 PM on weekdays, shipped the same day.




If you're not home when the delivery driver arrives, they will try to deliver the package to a neighbor or take it to a pickup point, depending on the delivery service. In that case, you will receive a message with information on where to pick up your package.

Yes, that's certainly possible. You can choose to pick up your order at our warehouse during the checkout process.

Our address is:

Boozyshop HQ
Warehouse: Hogeweg 14
4561 RA Hulst (Netherlands)

Our opening hours are Monday to Friday: 09:00 AM - 08:00 PM, and on Sunday from 01:00 PM - 05:00 PM.

Account

To create an account at Boozyshop, follow the steps below:

  1. Go to the Boozyshop website.
  2. Hover your mouse over the "Login" button in the top-right corner of the page.
  3. Below the login fields, you will see the option "Create Account." Click on it.
  4. Enter your name, email address, and password. Make sure to choose a strong password.
  5. After that, click on "Create Account."

If you have forgotten your password, you can easily reset it. Follow the steps below:

  1. Go to the Boozyshop website.
  2. Click on the "Login" button in the top-right corner of the page.
  3. Click on the "Forgot password?" link below the login fields.
  4. Enter the email address you used when creating your account.
  5. You will receive an email with instructions on how to reset your password.

If you haven't received an email to reset your password, try the following steps:

  1. Check your spam folder: Sometimes, the email may accidentally end up in the spam or junk folder.
  2. Check your email address: Make sure you entered the correct email address when requesting the password reset.
  3. Wait a few minutes: It can sometimes take a few minutes for the email to arrive. Wait a few minutes and try again.
  4. Try again: If you still haven't received an email, try the password recovery process again.

If the issue persists, please contact our customer service so we can assist you further!

Order

To place an order at Boozyshop, follow these simple steps:

  1. Browse the website: Search for the products you want to buy and add them to your shopping cart by clicking the "Add to Cart" button.

  2. Review your shopping cart: Click on the shopping cart icon in the top-right corner to view your selected items. Here you can adjust quantities or remove products.

  3. Click "Proceed to Checkout": When you're ready, click the "Proceed to Checkout" button to go to the checkout page.

  4. Enter your details: Fill in your shipping address and any discount codes. Double-check your order before proceeding.

  5. Choose a payment method: Select the payment method that is most convenient for you (such as iDEAL, credit card, PayPal, etc.).

  6. Confirm and pay: Review your order once more, and if everything is correct, click "Place Order" to confirm your order and complete the payment.

Once the payment is successful, you'll receive a confirmation email, and we can start processing your order!

Unfortunately, it is not possible to cancel or modify an order once it has been confirmed and is in the processing stage. We process orders as quickly as possible to ensure you receive them promptly.

If you accidentally ordered something incorrectly or wish to make a change, please contact our customer service as soon as possible. We will try to modify or cancel your order, depending on the status of your order.

Please note, once the package has been shipped, we can no longer make changes, and you may need to return the package in order to place a new order.

If you haven't received a confirmation email, try the following steps:

  1. Check your spam folder: Sometimes, the confirmation email may end up in your spam or junk email. Check there to see if the email was delivered.

  2. Check your email address: Make sure you entered the correct email address when placing your order. Sometimes, a typo may occur.

  3. Wait a moment: It can sometimes take a few minutes for the confirmation email to arrive. Wait a bit and check your inbox again later.

  4. Check your account: If you created an account, log in to your Boozyshop account and see if your order is visible there.

If you still haven't received a confirmation email after these steps, please contact our customer service. We'll be happy to assist you further!

Where can I enter my gift card?

You can enter it in the payment methods by selecting "Giftcard: Beautycadeau, Boozyshop Gift Card, Fashioncheque, and more." After clicking "Pay now," you will be redirected to Giftcard: Beautycadeau, Boozyshop Gift Card, Fashioncheque, and more to securely complete your purchase.

Where can I enter my discount code?

You can enter your discount code during the checkout process, just before you pay. After adding your products to your shopping cart and proceeding to the checkout page, you will see a field labeled "Discount Code." The discount will be immediately deducted from your total amount. Don't forget to check if your code is still valid and that you entered it correctly!

Payment

Where can I enter my gift card?

You can enter the physical gift card in the payment methods by selecting "Giftcard: Beautycadeau, Boozyshop Gift Card, Fashioncheque, and more." After clicking "Pay now," you will be redirected to Giftcard: Beautycadeau, Boozyshop Gift Card, Fashioncheque, and more to securely complete your purchase.


You can enter the digital gift card in the "Discount code or gift card" field during checkout. Once you enter the code, the amount will be automatically deducted.

At Boozyshop, you can use various payment methods, including:

  • iDEAL
  • Credit card (Visa, Mastercard)
  • PayPal
  • Sofort
  • Bancontact (Belgium)
  • Klarna (pay in advance, pay later, and pay in installments)

For more detailed information, you can visit Boozyshop's payment methods page here.

At Boozyshop, we accept the following gift cards:

  • Fashioncheque
  • Kado + kaart
  • BeautyCadeau
  • Beauty & Fashion Cadeaukaart
  • DE Cadeaubon
  • Boozyshop Gift Card

For more information about the gift cards we accept and payment options, you can take a look at our payment methods page. There, you will find detailed explanations and can carefully go through all the options. Click here for more information!

After entering your details, a credit check will be performed by Klarna based on the information you provided. There is a possibility that, as a result of this check, you may not be eligible to use Klarna. Unfortunately, we are unable to see why Klarna did not accept the payment, as there can be various reasons for this.

We advise you to contact Klarna if you would like to know the exact reason for a payment or change. They can assist you with specific information about your transaction.

Giftcards

You can check the balance of your gift card by visiting the special gift card page on Boozyshop. There, you will find instructions on how to check your gift card balance. Click this link for more information and details.

The Boozyshop gift card is valid for 2 years from the date of issuance. This means you have plenty of time to use it for your favorite products. However, make sure to redeem the gift card within this period, as it cannot be used after the expiration date. For more details, you can check the gift card page.



Yes, you can redeem multiple gift cards during the checkout process. Simply enter the codes of the gift cards in the designated field, and their value will be combined for your payment.

No, you don't have to spend the entire gift card balance in one go. If you don't use the full amount, the remaining balance will stay on the gift card, and you can use it later. You can check the balance via the gift card page.

If the purchase amount is higher than the balance on the gift card, you can easily pay the remaining amount using a payment method of your choice.

Return

Returning an Order

Not happy with the product(s) you received? That’s no problem, and we’d be happy to help resolve it. If the product is unused and unopened, it can be returned (well packaged) within 14 days. Click here for the return form 

Unused and Unopened

Once the return is received, we will check if it is indeed unused and unopened. You will receive an email once the return is accepted. If the product is opened and/or used, the return will be rejected.

Return Period

You can return a product within 14 days of receiving your order. Once the return is processed, you will receive a refund within a few days. If you chose Klarna, you will receive a new invoice from Klarna within a few days.

Return Shipping Costs

Return shipping costs are your responsibility. These are the costs as calculated by the postal services. Make sure to send the package with a tracking number so that you can always track it. Don’t forget to keep the return receipt safe.

Don’t Forget

Did you receive a gift with your order? Please note that this also needs to be returned if, after the return, you no longer meet the minimum order value associated with the gift.

Your return is usually processed within 7 business days. Once your return is received and checked, you will receive a confirmation, and the refund will be issued to your original payment method. It may take a bit longer depending on the workload.

You cannot exchange your order for something else. If you want to change a product, we recommend returning the item and placing a new order for the desired product. The return process is simple, and you can find all the necessary information on our returns page. For more details on how to process a return, you can follow the full instructions via this link.

If your order is damaged, incorrect, or incomplete, please contact our customer service. We will be happy to assist you and ensure the issue is resolved as quickly as possible.

In your email, please mention your order number and clearly state what is wrong with the order. If possible, attach photos of the damaged or incorrectly delivered products to speed up the process. We will do our best to assist you promptly.